Exciting News: Your New ACAW Benefits Card is Coming!

Electronic Claims Submissions for Prescription Drug, Extended Health, Vision, and Dental are launching soon!  Just like your pharmacist can submit prescription drug claims, you’ll now be able to submit all eligible claims digitally.  No more paper forms. 

Whether you're at home, at work, or on the go, the TELUS AdjudiCare app makes it fast, easy, and secure.

Why You’ll Love It:

Fast & Simple: Submit claims anytime, anywhere using your phone, tablet, or computer.

Speedy Payments: Claims are received in real time, allowing for quicker reviews.  If you sign up for electronic deposit, payments will be issued daily.  Reimbursements by cheque will be processed twice per month.

Safe & Secure: Your personal information is protected with encrypted data and secure access.

Eco-Friendly: Less paper means a greener future for all of us.

Track with Ease: Use the app to check your claim status and history anytime.

Direct Deposit: Get reimbursed straight to your bank account, so there’s no waiting for cheques or manual deposits.

Still Prefer Paper?

No problem.  You can still submit claims by mail, email, fax, or in person at our office.  Our team is always happy to help.

What’s Next?

In the coming weeks, you’ll receive an email with your new claims card and easy setup instructions.  Your card will include a new group number that your pharmacy, dentist, and other providers can use to submit claims electronically*.  That means less out-of-pocket costs and more time for what matters most.

Our Commitment to You

Claims can be processed within 3 to 5 business days, upon receipt of complete information.  This has been months in the making, and we know you’ve been waiting for it.  We’re proud to deliver a faster, smarter, and more convenient way to access your benefits.

Thank you for being part of the ACAW community.

ACAW Health & Wellness Trust Fund

*Some provider restrictions may apply.